Privacy Policy

Last updated: December 15, 2024

1. Introduction

velastraqon ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website velastraqon.com and use our financial literacy and budgeting services.

By using our services, you consent to the collection and use of information in accordance with this policy.

2. Data Controller

velastraqon is the data controller responsible for your personal information. You can contact us at:

• Email: info@velastraqon.com
• Address: Available upon request
• Registration: Registered in Australia

3. Information We Collect

Personal Information

When you use our services or contact us, we may collect the following personal information:

• Name: Your full name as provided in contact forms
• Email Address: For communication and service delivery
• Contact Messages: Content of inquiries and support requests
• Consent Records: Your agreement to be contacted and use our services

Automatically Collected Information

We may automatically collect certain information about your device and usage patterns:

• IP address and general location information
• Browser type and version
• Pages visited and time spent on our website
• Referring website addresses

4. How We Use Your Information

We collect and use your personal information for the following purposes:

• Reply to Inquiries: To respond to your questions and provide requested information
• Service Delivery: To provide our financial literacy and budgeting services
• Communication: To send you relevant updates about our services (only with your consent)
• Improvement: To improve our website and services based on usage patterns
• Legal Compliance: To comply with applicable laws and regulations

5. Legal Basis for Processing

We process your personal information based on:

• Consent: When you provide explicit consent for specific purposes
• Legitimate Interests: To respond to inquiries and provide requested services
• Contract Performance: To fulfill our obligations when providing services
• Legal Obligations: To comply with applicable Australian privacy laws

6. Data Sharing and Third Parties

Third-Party Processors

We may share your information with trusted third-party service providers:

• Formspree (United States): Processes contact form submissions
• Web Hosting Services: To host our website and services

All third-party processors are required to maintain appropriate security measures and use your information only as directed by us.

We Do Not Sell Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes without your explicit consent.

7. Data Retention

We retain your personal information for the following periods:

• Contact Form Data: Up to 12 months after your last interaction
• Service Data: For the duration of our service relationship plus 12 months
• Website Analytics: Aggregated data retained for up to 24 months

After these retention periods, your personal information will be securely deleted or anonymized.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Secure server infrastructure with encryption
• Regular security updates and monitoring
• Access controls and staff training
• Secure transmission protocols (HTTPS)

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.

9. Cookies and Tracking

Our website uses minimal tracking technologies:

• Essential Cookies: Required for website functionality
• No Third-Party Cookies: We do not use third-party tracking cookies by default
• Analytics: Basic website analytics to improve user experience

You can control cookie settings through your browser preferences.

10. Your Privacy Rights

Under Australian privacy law and international standards, you have the following rights:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate personal information
• Erasure: Request deletion of your personal information
• Objection: Object to certain types of processing
• Data Portability: Receive your data in a portable format
• Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, contact us at info@velastraqon.com. We will respond to your request within 30 days.

11. International Data Transfers

Some of our service providers may be located outside Australia, including in the United States (Formspree). We ensure that appropriate safeguards are in place for international transfers and that your information receives adequate protection.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically for any changes.

Significant changes will be communicated through prominent notice on our website or direct communication to our users.

14. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

• Email: info@velastraqon.com
• Subject Line: "Privacy Policy Inquiry"
• Response Time: We aim to respond within 3 business days

15. Complaints

If you have a complaint about our handling of your personal information, you can:

1. Contact us directly at info@velastraqon.com
2. Lodge a complaint with the Australian Privacy Commissioner through the Office of the Australian Information Commissioner (OAIC)

We are committed to resolving privacy complaints in a fair and timely manner.